Responsible Gaming

Responsible gaming at Mobil Bahis on mobibahis.bet means treating betting and casino play as entertainment, not as a way to earn money or solve financial problems. The goal of this page is to help you make informed, conscious decisions about your gambling, understand the risks, and recognise when play may be becoming harmful.

Mobil Bahis is operated by Realm Entertainment Limited under licence MGA/B2C/196/2010 issued by the Malta Gaming Authority (MGA). The brand does not hold a licence from the UK Gambling Commission and is therefore not covered by UK schemes such as GamStop or UK ADR bodies (for example, IBAS). If you choose to access mobibahis.bet from the UK despite local restrictions and our own list of prohibited jurisdictions, you remain fully responsible for ensuring that doing so is lawful for you. This page does not constitute an invitation to gamble; it is provided purely to support safer behaviour for those who already have access.

We are committed to supporting you with practical tools, clear information, and access to professional help. Our customer support and responsible gaming team can assist you with setting limits, taking a break, or closing your account if gambling stops being fun.

Risk Awareness

Gambling involves financial risk. Even on a secure and regulated platform such as mobibahis.bet, you can lose part or all of the money you stake. Understanding the early signs of a gambling problem is essential so that you can act before harm escalates.

Common Signs of Problem Gambling

• Thinking about gambling all the time: frequently planning the next bet, replaying past games in your head, or checking odds compulsively.
• Chasing losses: increasing your stakes or playing longer than planned to "win back" money you have already lost.
• Spending more than you can afford: using money needed for rent, bills, food, or debts to fund gambling, or relying on overdrafts and credit.
• Loss of control: being unable to stick to pre-set limits or stop playing, even when you know you should.
• Secrecy and lying: hiding gambling from family or friends, deleting browser history, or being evasive about financial problems.
• Emotional impact: feeling anxious, irritable, guilty, or depressed when not gambling, or using gambling to escape problems.
• Social and work problems: neglecting studies, work, or relationships, arriving late or tired because of late-night play.
• Borrowing or selling possessions: taking loans, using credit cards heavily, or selling items specifically to gamble.

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to several of them, you may be at risk and should consider seeking support or using the tools on mobibahis.bet:

• Do you gamble with money that you really cannot afford to lose?
• Do you often play for longer than you had planned?
• Do you try to win back money you have lost by continuing to bet?
• Have your gambling stakes or frequency increased over time?
• Have you lied to people close to you about how much or how often you gamble?
• Have you ever borrowed money, used credit, or sold something to finance gambling?
• Do you feel restless or irritable if you try to cut down or stop gambling?
• Has gambling caused problems for you at work, in your studies, or in your relationships?

If these statements reflect your situation, we strongly encourage you to use our responsible gaming tools, consider a Time-Out or self-exclusion, and contact one of the specialist support organisations listed below.

Limits & Tools

Mobil Bahis provides several tools on mobibahis.bet to help you stay in control. Using these tools proactively is one of the most effective ways to prevent gambling-related harm.

Deposit Limits

You can set daily, weekly, and monthly deposit limits that restrict how much money you can add to your account within the selected period.

1. Access your account settings: log in to mobibahis.bet, go to "My Account", and open the "Responsible Gaming" or "Limits" section.
2. Choose the type of limit: select "Deposit Limit" and then choose one or more periods (daily, weekly, monthly).
3. Enter your maximum amounts: type in the maximum amount (for example, £20 per day, £50 per week, £150 per month) that you are comfortable losing.
4. Confirm your choice: review the figures carefully and confirm. Lower limits normally take effect immediately.
5. Increasing limits: if you later decide to increase or remove a limit, a cooling-off period will apply (typically at least 24 hours) before the change takes effect. This delay is designed to protect you from impulsive decisions.

We encourage you to set conservative limits that reflect your disposable income, not your total income. Never set a limit based on trying to recover previous losses.

Time Limits and Session Management

In addition to controlling how much you deposit, it is important to control how long you play.

• Session reminders: you can enable on-screen reminders that appear after a chosen period (for example, every 30 or 60 minutes) to show how long you have been playing and your net result. These reminders help you pause and review your behaviour.
• Session limits: where available, you may set a maximum session duration. Once reached, you will be automatically logged out and must wait before starting a new session.

To configure these tools, open "My Account" > "Responsible Gaming" and look for "Session Reminder" or "Time Limit" settings. Choose a realistic maximum duration and confirm.

Time-Out (Short-Term Breaks)

A Time-Out allows you to take a short break from Mobil Bahis without permanently closing your account.

1. Navigate to Time-Out: log in, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short-Term Break".
2. Select the duration: choose a period such as 24 hours, 48 hours, or 72 hours (longer periods may also be available).
3. Confirm your Time-Out: read the summary and confirm your decision. Once activated, you will not be able to place bets or use the casino during the selected period.
4. Expiry: your account access will be restored automatically once the Time-Out ends. If you feel you need a longer break, consider a self-exclusion instead.

During a Time-Out, we strongly recommend that you avoid gambling on any other websites or at land-based venues and use the support resources listed below if you feel tempted to resume play prematurely.

Self-Exclusion

If gambling has become harmful or you are at high risk of developing a gambling problem, self-exclusion is the most robust protection tool. Self-exclusion means that you ask us to block your access to Mobil Bahis on mobibahis.bet for a longer period.

How to Request Self-Exclusion

1. Log in (if possible): sign in to your account on mobibahis.bet. If you are unable to log in, you may contact customer support for assistance.
2. Open the self-exclusion page: go to "My Account" > "Responsible Gaming" and select "Self-Exclusion".
3. Choose the self-exclusion period: available options normally include fixed periods such as 6 months, 1 year, or 5 years, as well as a lifetime (indefinite) self-exclusion.
4. Read the information carefully: you will see details about what self-exclusion means, including restrictions on access and marketing communications.
5. Confirm your decision: tick the relevant confirmation boxes and submit your request. In some cases, we may ask you to confirm via e-mail or customer support to ensure the request is genuine.

Consequences of Self-Exclusion

• Access blocked: you will not be able to log in, place bets, or use any gaming services on mobibahis.bet for the duration of the self-exclusion.
• No new accounts: you agree not to open new accounts with Mobil Bahis. We use reasonable technical measures to detect and close any new accounts you may attempt to open.
• Withdrawal of remaining balance: where feasible, any remaining real-money balance will be returned to you, subject to standard verification and anti-money-laundering checks. Bonus funds may be forfeited in accordance with the applicable terms and conditions.
• Marketing communications: we will take reasonable steps to stop sending you marketing material related to gambling during your self-exclusion period, once the exclusion has been processed.
• Irreversibility: as a rule, self-exclusion cannot be cancelled before the chosen period ends. Lifetime exclusions are treated as permanent.

Contacting Support About Self-Exclusion

If you need help initiating or extending a self-exclusion, or if you have concerns that you might access your account despite an exclusion, please contact customer support using the channels described in the "Contact & Feedback" section. Clearly state that your request relates to "Self-Exclusion" or "Responsible Gaming".

Remember that Mobil Bahis is not part of the UK GamStop scheme. Registering with GamStop (for UK-licensed operators) will not automatically block your access to mobibahis.bet, but it can still be a valuable additional safeguard against gambling with other companies.

Support Resources

Professional, independent support can be crucial if you or someone close to you is affected by problem gambling. The services listed below operate confidentially and are separate from Mobil Bahis and Realm Entertainment Limited.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): call 0808 8020 133 or use live chat at www.gamcare.org.uk. Available 24/7, in English, offering free, confidential advice, information, and counselling referrals across Great Britain.
• NHS Gambling Services: the National Health Service (NHS) offers specialist clinics and mental health services for people affected by gambling. See www.nhs.uk (search for "gambling addiction") for information and local treatment options.
• Samaritans: for emotional crisis support, whether linked to gambling or not, you can contact Samaritans on 116 123 (free, 24/7, English) or visit www.samaritans.org.

International Support Organisations

Most of these organisations offer services via telephone, online chat, or e-mail. They are independent from mobibahis.bet and can provide neutral advice, peer support, and professional referrals. Conversations are typically confidential, subject to their own safeguarding policies.

National and Cross-Border Self-Exclusion Schemes

• UK - GamStop: GamStop is the free UK online self-exclusion scheme for operators licensed by the UK Gambling Commission. Registering at www.gamstop.co.uk will block you from using UKGC-licensed websites and apps for a chosen period. Mobil Bahis is not licensed by the UKGC and is therefore not part of GamStop, but we strongly recommend UK-based players register with GamStop as an additional safeguard against gambling elsewhere.
• Spain - RGIAJ: Spanish residents can register with the RGIAJ national self-exclusion register via the Dirección General de Ordenación del Juego (DGOJ). This blocks access to Spanish-licensed online operators. For more information, visit the DGOJ website.
• Other jurisdictions: many countries and regions provide their own self-exclusion registers or venue-based exclusion schemes. Check with your local regulator or governmental health services to see what is available in your place of residence.

Blocking Software and Apps

• Gamban: a paid application that blocks access to a wide range of gambling websites and apps on computers and mobile devices. Visit www.gamban.com for details, pricing, and installation guides.
• BetBlocker: a free blocking tool that allows you to restrict access to gambling sites for chosen periods. More information is available at www.betblocker.org.
• Device-level controls: you can also use built-in parental controls, app-store restrictions, and browser extensions to limit or block access to gambling content.

These tools are independent of Mobil Bahis. We encourage you to combine on-site tools (limits, Time-Out, self-exclusion) with device-level blocks and national schemes to maximise protection.

Support for Families and Affected Others

• GamCare - affected others: GamCare offers support groups, forums, and counselling specifically for family members and friends of people with gambling problems. See the "affected others" section at www.gamcare.org.uk.
• Gam-Anon: a fellowship for relatives and friends of compulsive gamblers, offering meetings, materials, and peer support. Visit www.gam-anon.org for information about international and online meetings.

All of these services emphasise confidentiality and respect. You can usually seek advice without the gambler's knowledge if you are concerned about their safety or your own wellbeing.

Help for Family

Gambling-related problems affect not only the person who gambles but also their family, partners, and friends. If someone close to you is experiencing difficulties, you may feel angry, anxious, or unsure how to help. There are constructive steps you can take while also protecting yourself.

How to Talk to Someone About Their Gambling

• Choose the right time: approach the person when they are calm and not currently gambling, intoxicated, or preoccupied with money problems.
• Be specific and non-judgmental: describe what you have noticed ("I've seen that you are betting more often and seem stressed about money") rather than making accusations ("You are irresponsible").
• Focus on care and concern: explain that your goal is to support them, not to control or shame them.
• Listen: give them space to explain how they feel and what pressures they are facing. Avoid interrupting or threatening.
• Encourage professional help: gently suggest that they contact a helpline, counsellor, or support group, and offer to help them make the call or attend a meeting.

Support Resources for Families

• Family support groups: organisations such as GamCare and Gam-Anon provide online forums, live chats, and meetings where you can talk with others in similar situations.
• Online forums and chats: many responsible gambling websites offer moderated discussion boards and chat rooms for affected others, where you can share experiences and coping strategies.
• Professional counselling: your GP or a mental health professional can refer you to counselling or therapy, which may help you process stress, set boundaries, and plan next steps.

Recommended Next Steps

• Protect your finances: consider separating bank accounts, limiting your exposure to shared debts, and seeking independent financial advice if needed.
• Seek emotional support: contact helplines such as the National Gambling Helpline or Samaritans if you feel overwhelmed.
• Encourage treatment, but accept limits: you can encourage the person to seek help, but you cannot force them. Focus on what you can control-your own safety and wellbeing.
• Document serious concerns: if the person's behaviour involves domestic abuse, criminal activity, or risk of self-harm, seek immediate professional or emergency assistance.

Mobil Bahis cannot provide family counselling itself, but our team can direct you towards specialist services and explain the self-exclusion and account-closure options available to the player.

Operator's Commitment

Realm Entertainment Limited, the operator of Mobil Bahis on mobibahis.bet, is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/196/2010. As part of this regulatory framework and our internal policies, we are committed to promoting responsible gaming and reducing the risk of gambling-related harm.

Internal Monitoring and Risk Checks

• Behavioural analysis: we may monitor gameplay and transactional patterns for indicators of risk, such as very frequent deposits, rapidly increasing stakes, extended sessions without breaks, repeated attempts to deposit after declined payments, and persistent chasing of losses.
• Automated alerts and manual review: our systems can generate alerts when certain thresholds or unusual patterns are detected. These alerts may be reviewed by trained staff who specialise in responsible gaming.
• Warning messages and information: if risk indicators are observed, we may display pop-up messages reminding you of available tools (limits, Time-Out, self-exclusion) and encouraging you to review your behaviour.
• Account interventions: in cases of significant concern, we may impose or suggest limits on deposits or betting, apply temporary restrictions, or suspend your account while we investigate. These measures are intended to protect you, even if they are inconvenient in the short term.

Proactive Contact with Players

Our support team may contact you using the contact details registered in your account when:

• we identify strong indicators that your gambling may be harmful or unsustainable (for example, rapid and substantial losses, attempts to override limits, or signs of financial distress);
• you request help, a Time-Out, or self-exclusion, but further clarification is needed to ensure that the measures applied are appropriate;
• there is a regulatory or legal requirement to verify your identity, source of funds, or other information relevant to responsible gaming and anti-money-laundering obligations.

Such contact is intended to discuss your situation, offer information about tools and support services, and, where necessary, implement protective measures. We will treat your information confidentially and in accordance with our privacy policy. Operational data is hosted in secure, ISO 27001-certified data centres in Malta, but technical security does not remove the financial risks of gambling itself.

Because Mobil Bahis is not licensed by the UK Gambling Commission, UK-specific schemes such as GamStop and UK ADR bodies (e.g. IBAS) do not apply. Disputes with the operator are generally handled under Maltese law through the MGA's Player Support Unit or, where relevant, the alternative dispute resolution provider eCOGRA. Details of these procedures are provided in our terms and conditions and on the MGA and eCOGRA websites.

Updates

Responsible gaming standards, regulatory requirements, and best practices evolve over time. We may update this page to reflect:

• changes in Maltese or international regulations applicable to Realm Entertainment Limited and licence MGA/B2C/196/2010;
• guidance issued by the Malta Gaming Authority or other relevant bodies regarding responsible gambling;
• evolving best practices in the UK and other markets in which users may access mobibahis.bet;
• improvements to our internal policies, tools, and procedures for protecting players.

When material changes are made to this Responsible Gaming page or to our responsible gambling tools, we will notify you by one or more of the following methods:

• an e-mail or account message sent to the address registered in your account;
• an on-site banner or pop-up notification when you next log in to mobibahis.bet;
• a notice in the "News", "Help", or "Responsible Gaming" section of the website.

We encourage you to review this page regularly so that you remain informed about your options and our policies.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using our protection tools, or wish to provide feedback on this page, we want to hear from you. Please clearly indicate that your enquiry relates to "Responsible Gaming" so that it can be handled by appropriately trained staff.

Responsible Gaming Contacts

• E-mail: use the customer support e-mail address listed in the "Contact" or "Help" section of mobibahis.bet and include the words "Responsible Gaming" in the subject line. This ensures your request is routed to the relevant team.
• Telephone (where available): in some regions, a customer service phone number may be displayed in your account or on the website. You may use that number for responsible gaming enquiries and clearly state that your call concerns responsible gambling support.
• Live chat: if live chat is available, you can ask to speak with an agent about setting limits, arranging a Time-Out or self-exclusion, or obtaining information about support services.

Responsible Gaming Feedback Form

Mobil Bahis aims to improve its responsible gaming measures continuously. Where available in your region, you may find a dedicated feedback or request form under "Help" > "Responsible Gaming" on mobibahis.bet. Through this form you can:

• request assistance with setting or changing deposit, loss, or time limits;
• request a Time-Out or self-exclusion if you cannot access your account;
• report concerns about your own gambling behaviour or that of someone using your payment methods or devices;
• suggest improvements to our tools, information, or processes.

Please do not send passwords or full payment card numbers in any communication. If you are in immediate emotional distress or at risk of harming yourself or others, contact local emergency services or a crisis hotline (such as Samaritans in the UK) before contacting us.

Nothing on this page constitutes legal, financial, or clinical advice. Laws and available protections may differ depending on your country of residence. You remain responsible for complying with any applicable legal restrictions on accessing mobibahis.bet, particularly if you are located in the United Kingdom or another prohibited jurisdiction.