Terms & Conditions

These Terms govern your relationship with Realm Entertainment Limited in relation to your use of the online betting and casino services offered under the name Mobil Bahis through the website mobibahis.bet (the "Website"). By registering an account or using the services, you agree to be bound by these Terms as updated from time to time. These Terms are effective from 6 November 2025.

The services on mobibahis.bet are operated by Realm Entertainment Limited, a limited company registered in Malta and licensed by the Malta Gaming Authority ("MGA") under licence number MGA/B2C/196/2010, valid (as of 2025) until 31 December 2028. Realm Entertainment Limited does not hold a licence from the UK Gambling Commission, and the Website is not part of the UK GamStop or UK-approved ADR schemes. Access from the United Kingdom therefore constitutes use of offshore/grey-market gambling services and is entirely at your own risk. You are solely responsible for ensuring that your use of the Website is lawful in the United Kingdom and in any other jurisdiction where you are resident, located, or otherwise subject to law.

Definitions

Key Parties and Services

Operator: Realm Entertainment Limited, a limited company registered and based at Level 9, East 14 Business Centre, Sliema Road, Gzira, GZR 1639, Malta, licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/196/2010. References to "we", "us" or "our" mean the Operator.
Website: The online platform currently accessible at mobibahis.bet and any related mobile version, progressive web app, mirror site or APK distribution that is operated by or on behalf of the Operator and branded as Mobil Bahis or Mobil Bahis.
User / Player / You: Any natural person who creates or attempts to create an account, or who accesses, browses or uses the betting or gaming services on the Website.
Account: A personal, single-user account registered in your own name on the Website and maintained by the Operator for the purposes of holding funds, placing bets and using the services.

Gaming and Transaction Concepts

Bet / Wager: A sum of money staked by you on the outcome of an event, game or market offered on the Website, in accordance with these Terms and the specific rules of the relevant product.
Stake: The amount of real-money funds (and, where explicitly permitted, bonus funds) that you risk in a particular bet or game round.
Bonus: Any promotional benefit credited to your Account, including bonus money, free spins, free bets, cashback, tournament entries or similar incentives, which is subject to additional terms, wagering requirements and restrictions.
Bonus Funds: Any non-withdrawable funds or advantages credited as part of a promotion, which may only become withdrawable once all applicable conditions are satisfied.
Wagering Requirements: The total amount of qualifying bets that must be placed (and, where relevant, settled) using bonus funds, real-money funds or both, before bonus-related winnings become withdrawable.
Game Rules / Sports Rules: The specific rules and pay tables of each casino game and the sport-specific betting rules published on the Website, which form part of these Terms.
Prohibited Jurisdiction: Any country or territory from which we do not permit registration or play, including but not limited to the United Kingdom, the United States of America and France, as specified on the Website and updated from time to time.
Business Day: Any day other than Saturday, Sunday or a public holiday in Malta on which banks are generally open for business.

Account Registration

Eligibility and Age Verification

Legal age: You may only open an Account and use the Website if you are at least 18 years old, or older where the minimum legal age for remote gambling in your jurisdiction exceeds 18. For users in the United Kingdom, gambling is prohibited for persons under 18; by registering, you confirm that you are at least 18 years old.
Prohibited jurisdictions: You are not permitted to open an Account or place bets if you are resident, located or otherwise present in any prohibited jurisdiction, including the United Kingdom as listed in our core terms and conditions. If we determine that you are in a prohibited jurisdiction, we may refuse registration, suspend or close your Account and void or cancel bets, subject to applicable law.
Identity checks (KYC): To comply with anti-money-laundering, counter-terrorist financing and responsible-gambling obligations, we will carry out "Know Your Customer" checks. You must provide accurate and complete information, including your full name, date of birth, residential address, nationality and payment details. We may request supporting documents, such as a passport or national identity card, proof of address (e.g. utility bill or bank statement) and proof of payment method ownership.
Verification timing: We may carry out verification both at registration and at any later time, including prior to processing withdrawals, in the event of unusual activity, or where required by our regulators or payment providers. Until verification is completed to our satisfaction, we may limit your ability to deposit, wager or withdraw funds.

Account Integrity and Security

Single account: You may only hold one Account on the Website. Multiple accounts, including accounts opened using different email addresses, devices, identities, IP addresses or payment methods, are strictly prohibited and may result in the closure of all related accounts, cancellation of bonuses and forfeiture of winnings arising from abuse.
Accurate information: You must keep all registration and profile information true, up to date and complete. You must inform us promptly of any changes, including changes to your address, name, residency status or payment details. We may request documentary evidence of such changes.
Login details: You are responsible for maintaining the confidentiality and security of your username, password, two-factor authentication codes and any other access credentials. You must not disclose these to any third party or allow any other person to use your Account. All activity conducted through your credentials will be treated as having been undertaken by you.
Security measures: The Website uses modern security measures, including SSL encryption (Sectigo RSA Domain Validation 256-bit) and a Cloudflare Enterprise web application firewall, as well as ISO 27001-certified data centres in Malta. Nonetheless, you must take reasonable steps to secure your devices, operating systems and networks against unauthorised access.
Self-exclusion and controls: The Website is not part of the UK GamStop self-exclusion scheme. If you require restrictions, you must use the self-exclusion tools and limits available within your Account settings on mobibahis.bet. You are responsible for implementing and maintaining those controls.

Betting & Gameplay Rules

General Betting Conditions

Offer and acceptance: Odds and markets displayed on the Website constitute an offer to bet, which is accepted only when our servers record your bet as "accepted" and it appears in your betting history. If a technical or communication issue prevents confirmation, the bet may be deemed not placed. The minimum and maximum stakes for each market or game are as displayed on the bet slip, game interface or rules page and may vary between products.
Irreversibility: Once accepted, bets cannot be cancelled, withdrawn or amended by you. You are responsible for checking that your selections, stakes and bet details are correct before confirming the bet. We reserve the right, in our sole discretion, to refuse, limit or partially accept any bet without giving a reason.
Game rules: Each casino game and sports product has specific rules and pay tables provided by us or our third-party software providers (including Techsson platform providers shared with brands such as Bets10 and CasinoMaxi). Those rules form part of these Terms and prevail in the event of any inconsistency with a generic rule.

Errors, Settlement and Technical Issues

Obvious errors ("palpable errors"): If a price, line, handicap, total, odds or event detail is displayed or accepted in error (for example, clear typographical errors, inverted lines, materially wrong odds, or markets left open after the outcome is known), we may void the affected bet or settle it at the correct odds as determined by us, acting reasonably.
Disconnections and interruptions: If your connection is lost during a casino game or live betting, the outcome will be determined based on the result recorded on our servers. Where possible, unfinished game rounds will resume when you reconnect. We are not responsible for failures of your equipment, internet connection, power supply or mobile network.
Result determination: For sports bets, settlement is based on the official result declared by the relevant governing body immediately after the event. Later disqualifications, appeals or changes may not be taken into account unless we decide otherwise in accordance with our published rules.

Conduct in Live Casino, Chats and Community Features

Fair play and integrity: You must not use any system, software, bot, AI, script or other device designed to manipulate the games or gain an unfair advantage, including multi-accounting, arbitrage abuse, chip dumping, collusion or exploiting obvious bugs or glitches. We may investigate and, where appropriate, void bets, withhold winnings and close Accounts in cases of suspected fraud or abuse.
Chat behaviour: Where live chat, live casino chat or social features are available, you must behave respectfully and lawfully. Insults, threats, harassment, hate speech, obscene content, spam, promotional messages, political campaigning or any other inappropriate content are strictly prohibited and may result in chat restrictions, Account suspension or closure.
Prohibition of VPNs and masking tools: You must not use VPNs, proxy servers, Tor, mirror links or any other techniques to conceal your location, circumvent ISP blocking in the United Kingdom, or bypass geographic restrictions. If we reasonably believe that you have used such tools, we may void bets, forfeit bonuses and close your Account, subject to any mandatory legal requirements.

Bonus Terms

Bonus Eligibility and Activation

Promotions: From time to time we may offer welcome bonuses, reload bonuses, free bets, free spins, cashback, tournaments or other promotional offers on mobibahis.bet under the Mobil Bahis brand. Each promotion is subject to these Terms and to specific promotional rules published on the Website.
Activation: To activate a bonus, you may be required to opt in, enter a bonus code, make a qualifying deposit, place a qualifying bet or meet other eligibility criteria within a stated period, typically by the end of the relevant promotional period in 2025. Failure to meet activation conditions will result in the bonus not being credited or being cancelled.
Bonus accounts: Bonus funds are credited to a separate bonus balance and may be restricted to particular games or products. We may set maximum bet limits, minimum odds requirements, excluded markets and other constraints for play with bonus funds.

Wagering Requirements and Restrictions

Wagering obligations: Unless explicitly stated otherwise, bonuses and any winnings derived from them are subject to wagering requirements. These requirements specify the number of times the bonus amount (and, in some cases, the deposit amount) must be wagered before any bonus-related funds become withdrawable. The specific multiple, eligible stakes and contribution percentages of each game type are stated in the relevant promotional terms.
Time limits: Bonuses typically have a validity period (for example, 7, 14 or 30 days) from the date of credit. If the wagering requirements are not met within the stated timeframe in 2025, the bonus and any associated winnings may be cancelled and removed from your Account.
Game contribution: Not all games contribute equally to wagering requirements. For example, slots may contribute 100%, while table games, live casino, video poker and low-risk bets may contribute a significantly lower percentage or be entirely excluded. The contribution table in the promotional rules prevails.
Maximum bets and excluded bets: We may impose a maximum allowed stake per spin, round or bet when playing with an active bonus. Certain patterns of betting (such as placing very low-risk bets to clear wagering, covering multiple outcomes in the same event, or using bonus funds on opposite outcomes) may be prohibited and treated as bonus abuse.

Bonus Abuse and Combined Promotions

Abuse and fraud: If we reasonably believe that you have abused a bonus (for example, by colluding with others, opening multiple accounts, engaging in arbitrage or exploiting obvious flaws), we may cancel the bonus, void winnings derived from it and close or restrict your Account. We may also report suspected fraud to relevant authorities and regulators.
Combining promotions: Unless explicitly permitted, you may not combine different bonuses or participate in several promotions at the same time using the same deposit or stake. If simultaneous bonuses are not allowed, the first bonus accepted will take precedence and subsequent bonuses may be cancelled.
Cashback and loyalty rewards: Cashback, loyalty points and VIP rewards may have separate accrual and redemption rules. These may include caps on maximum cashback, tiers based on activity and expiry dates of points or tokens. Details are provided in the loyalty or VIP section of mobibahis.bet.

Payments & Withdrawals

Deposits, Methods and Currencies

Deposit methods: We support a range of deposit methods, which may include debit cards, bank transfers, e-wallets, local payment solutions popular with the Turkish market and diaspora, and, where permitted, certain cryptocurrencies. Availability depends on your location and on our payment partners. Some methods may not be available to users accessing from the United Kingdom.
Credit card use and UK restrictions: We do not knowingly permit deposits via UK-issued credit cards where such use is prohibited by law or by card scheme rules. You are responsible for ensuring that any card or payment instrument you use complies with applicable UK regulations and bank policies.
Currencies and FX: The primary account currencies supported are Turkish Lira (TRY) and Euro (EUR). GBP accounts are rarely supported. If you deposit or withdraw from a UK bank account or card in GBP, your bank may perform currency conversion and apply its own fees, which user reports indicate may typically range from approximately 2.5% to 4% per transaction as of 2025. We are not responsible for such third-party charges.
Ownership of funds: You may only deposit funds that belong to you and originate from lawful sources. You must not use business accounts, third-party cards, stolen or unauthorised payment instruments, or act as an intermediary for any third party.

Withdrawals, Processing and Fees

Withdrawal conditions: Withdrawals are subject to successful completion of our KYC checks and any applicable wagering requirements. We may require you to withdraw using the same payment method used for deposit where technically feasible, in accordance with anti-money-laundering rules and card scheme requirements.
Processing times: We aim to process withdrawal requests within a reasonable period, typically within a few Business Days, subject to security checks and volume. Actual receipt times will depend on your bank, card issuer, e-wallet provider or blockchain network.
Limits and fees: Minimum and maximum deposit and withdrawal amounts, together with any applicable fees, are displayed in the cashier section of your Account. We may charge fees for processing multiple withdrawals within a short period, for international transfers, or for returning unused deposits, and we may change these fees from time to time.
Inactive and dormant accounts: If your Account remains inactive for an extended period, we may classify it as dormant and apply a reasonable monthly administrative fee to the remaining real-money balance, as disclosed on the Website, provided this is permitted by applicable law.

Refunds and Reversal of Transactions

Refunds of deposits: Deposits are generally non-refundable once used for betting or gaming. In exceptional cases and at our discretion, we may consider a refund of an unused deposit, subject to appropriate checks and the deduction of reasonable processing fees.
Chargebacks: You must not request or initiate chargebacks without a valid reason. Unjustified chargebacks may result in Account suspension, the recovery of amounts due from future winnings or via external collection, and reporting to relevant authorities and card schemes.
Cancellation of bets and bonuses on irregular activity: If we reasonably suspect fraud, money laundering, bonus abuse or a breach of these Terms, we may delay or refuse withdrawals, void bets, cancel bonuses and return your original real-money deposits (where required by law), less any fees or costs incurred by us.

Limitation of Liability

Our Obligations and Service Standards

Fairness and integrity: We are committed to offering a fair and secure gaming environment. The casino games available on mobibahis.bet are provided by reputable software suppliers and are powered by random number generators ("RNGs") that are designed to ensure random outcomes. Where required by our licensing conditions, such RNGs and platforms are subject to testing and certification.
Accuracy of information: We use reasonable care to keep information on the Website (including odds, results and account balances) accurate and up to date. However, occasional errors or omissions may occur. In such cases, our liability is limited as set out in these Terms.
Security: We take reasonable steps to protect your data and funds, including the use of SSL encryption, ISO 27001-certified data centres in Malta and an enterprise-grade firewall and DDoS protection stack. Nevertheless, no system is completely secure, and residual risk cannot be entirely eliminated.

Exclusions and Limits of Liability

No liability for certain losses: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, punitive or consequential losses, including but not limited to loss of profits, revenue, data, goodwill, business or opportunities, arising out of or in connection with your use of the Website, even if we have been advised of the possibility of such losses.
Technical failures: We are not responsible for any loss or damage resulting from failures of your hardware, software, mobile device, internet connection, ISP blocking (including by UK ISPs), power supply or any other external network or infrastructure. In the event of a material failure on our systems, our liability will be limited, where appropriate, to refunding the stake of affected bets or to re-crediting the amount wagered in interrupted games.
Maximum liability: Without prejudice to the above, and to the extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with any single incident or series of related incidents shall not exceed the higher of: (a) the amount of your relevant stake or wager; or (b) the total real-money balance in your Account at the time of the incident, up to a reasonable cap specified on the Website.
Legal compliance: You are solely responsible for ensuring that your use of the Website is lawful under the laws of the United Kingdom and any other applicable jurisdiction. We do not accept any liability for any breach by you of local laws or regulations, including UK gambling, consumer, tax or foreign exchange legislation.

Intellectual Property Rights

Ownership of Content and Software

Operator and licensors: All intellectual property rights in and to the Website, including its design, layout, logos (including the Mobil Bahis brand used on mobibahis.bet), graphics, text, interfaces, software, underlying code, databases and other content, are owned by or licensed to the Operator and its licensors. These rights are protected by copyright, trademark and other intellectual property laws.
Limited licence to use: Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website for your own private, non-commercial entertainment purposes only.

Restrictions on Use

No unauthorised copying: You must not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, transmit, publicly display, publicly perform, store or otherwise exploit any part of the Website or its content without our prior written consent, except to the extent strictly necessary for your personal use of the services in accordance with these Terms.
No reverse engineering: You must not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Website software, except to the limited extent expressly permitted by applicable law and then only after giving us reasonable prior written notice.
Third-party content: The games and services on the Website may include content and software from third-party providers, which remain the property of those providers. You must not remove or alter any proprietary notices contained in such content.

Privacy & Data Protection

Data Processing and Security

Privacy policy: Your personal data is collected and processed in accordance with our Privacy Policy, which forms an integral part of these Terms and is available on mobibahis.bet. You should read the Privacy Policy carefully to understand how we process your information, including in relation to the use of cookies, analytics and marketing communications.
Legal basis and compliance: We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR") as implemented in Malta. Processing may be based on the performance of a contract, compliance with legal obligations (for example, anti-money-laundering laws), legitimate interests or your consent where required.
Storage and infrastructure: Personal data and transaction data are stored using infrastructure located in Malta, including ISO 27001-certified data centres and secure cloud services protected by encryption and enterprise-grade security measures. We also use SSL encryption and a Cloudflare Enterprise WAF to protect data in transit and to defend against DDoS and other cyberattacks.
International transfers: Where data is transferred outside the European Economic Area, we will take appropriate steps to ensure that an adequate level of protection is maintained, such as by using standard contractual clauses or other approved safeguards.

Player Rights and Responsible Use

Your rights: Subject to applicable law, you may have rights to access, rectify or erase your personal data, restrict or object to processing, and to data portability. Requests to exercise these rights should be made using the contact methods described in the Privacy Policy.
Law enforcement and regulators: We may disclose your information to law enforcement agencies, regulators (including the Malta Gaming Authority), tax authorities or other competent bodies where required or permitted by law, including in relation to suspected fraud, money laundering or problem gambling.
UK-specific note: As the Operator is not licensed by the UK Gambling Commission, UK users do not have access to UKGC data-handling complaints procedures. However, this does not affect any rights you may have under UK data protection law (such as the UK GDPR), where applicable.

Changes to Terms

Updates and Notification

Right to amend: We may modify these Terms, including any game rules, bonus terms and policies referenced in them, to reflect changes in law, regulatory requirements, technical or security developments, product offerings or business needs. The updated Terms will be published on mobibahis.bet with an updated "last revised" date.
Notice of changes: Where changes are material, we will use reasonable efforts to notify you in advance, for example by email (to the address registered in your Account), by on-site notifications, banners or pop-ups when you log in, or by other suitable electronic means.

Effect of Changes and Your Options

Acceptance of changes: Continued use of the Website after the effective date of any changes will constitute your acceptance of the updated Terms. If you do not agree with any modification, you must stop using the services and close your Account.
Outstanding bets and balances: Changes to these Terms will not affect bets already placed and accepted prior to the effective date, which will be governed by the version of the Terms that applied at the time of bet placement, unless a change is required by law or regulatory authority.
Access from the UK: Given the Website's offshore status for UK users as of 2025, we may introduce additional warnings, restrictions or limitations on access from the United Kingdom in order to comply with evolving regulatory expectations. Your continued use after such changes signifies your agreement to them.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for suspension/closure: We may suspend or close your Account, block access to the Website and/or refuse to process transactions where we have reasonable grounds to believe that: (a) you are underage; (b) you are resident or located in a prohibited jurisdiction (including the United Kingdom); (c) you have provided false or misleading information; (d) you have engaged in fraud, money laundering, collusion, bonus abuse or other prohibited conduct; (e) you have breached these Terms; or (f) we are required to do so by law, a court order, a payment provider or the Malta Gaming Authority.
Investigation: During an investigation, we may freeze your Account, withhold withdrawals and request additional documents. We will act reasonably and, where possible, conclude investigations promptly.

Consequences of Termination

Balances on closure: If we close your Account for reasons other than fraud, breach of law or serious violation of these Terms, we will pay out the remaining real-money balance, subject to our standard withdrawal procedures and any applicable verification requirements. If closure is due to serious breach, we may withhold funds to the extent permitted by law and by our licence conditions.
Outstanding bets: On termination, unsettled bets may be voided and stakes returned or may be settled in accordance with the applicable rules, at our reasonable discretion and subject to regulatory obligations.
Self-exclusion: If you request self-exclusion via mobibahis.bet, we will take reasonable steps to prevent you from accessing your Account for the requested period. Self-exclusion on the Website does not extend to other operators and is not linked to UK GamStop or similar national schemes.

User's Right to Close Account

Voluntary closure: You may close your Account at any time by contacting customer support via the methods described in the Contact Information section or via the account settings where available. Before closure, you should request withdrawal of any remaining real-money balance.
Surviving provisions: Provisions relating to outstanding debts, intellectual property, limitation of liability, governing law and jurisdiction, and any other terms which by their nature should survive termination, will continue to apply after your Account is closed.

Governing Law & Jurisdiction

Applicable Law

Malta law: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of Malta, without giving effect to any choice- or conflict-of-law provision.
Mandatory consumer rights: If you are a consumer habitually resident in the United Kingdom, nothing in these Terms shall deprive you of the protection afforded by any mandatory provisions of the laws of the UK that would apply in the absence of this governing-law clause, to the extent such provisions cannot be derogated from by agreement.

Dispute Resolution

Internal complaints: If you wish to make a complaint, you should first contact our customer support team using the contact methods set out in these Terms, providing full details of the issue. We will investigate and endeavour to resolve your complaint promptly and fairly.
Regulator and ADR: If you are not satisfied with our final response, you may, where eligible, escalate the matter to the Malta Gaming Authority's Player Support Unit using the contact details provided on the MGA website, or to our appointed alternative dispute resolution provider, eCOGRA, via its online ADR service. These bodies operate independently of us.
Courts: Subject to any applicable ADR mechanisms and mandatory consumer rights, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts of Malta. For UK residents, the UK Gambling Commission and UK-approved ADR bodies such as IBAS generally have no jurisdiction over disputes relating to mobibahis.bet, because the Operator is not licensed by the UK Gambling Commission.

Contact Information

Customer Support

Online support: The primary way to contact customer support for Mobil Bahis on mobibahis.bet is via the live chat and/or support request features available on the Website. These channels are generally available on a daily basis, subject to maintenance and service hours specified on the site.
Email support: We maintain dedicated email addresses for customer support and responsible gambling queries. The current support email contact details are always displayed in the "Contact Us" or equivalent section of mobibahis.bet. You should use those published email addresses for all account, payment, bonus and technical issues.
Telephone: Where telephone support is provided, the relevant phone numbers and service hours will be listed on mobibahis.bet. Standard international call charges may apply, and calls may be recorded for training and compliance purposes.

Legal and Regulatory Correspondence

Registered and legal address: Realm Entertainment Limited, Level 9, East 14 Business Centre, Sliema Road, Gzira, GZR 1639, Malta. This address should be used for formal legal notices and regulatory correspondence related to the operation of mobibahis.bet and the Mobil Bahis services.
Regulator contact: Regulatory complaints and enquiries may be directed to the Malta Gaming Authority via the contact information available on its official website, including the dedicated "Online Gaming Support" and Player Support Unit pages.
Document format: When sending legal notices or formal correspondence, you should include your full name, Account username, registered email address, a clear description of your concern, and any supporting documents. Notices will be deemed received when we acknowledge receipt or, in the case of postal mail, within a reasonable time after delivery to our Maltese address.